Our Satisfaction Guarantee

Tired of Professional Cleans That Just Don't Cut It?

Discover the Difference with MaidForYou

We get it. You’ve tried other home cleaning services and ended up with results that barely met your standards. Frustrating, isn’t it? At MaidForYou, we’re here to change that narrative by offering you not just cleanliness but a promise – a home that sparkles, making you fall in love with it all over again.

Our Bold Promise to You: A 200% Satisfaction Guarantee

Your delight is the cornerstone of our service. That’s why we offer a bold 200% Satisfaction Guarantee centred entirely around your happiness. We’re committed to rolling up our sleeves, coming back, and giving it another go, focusing on every little detail until it’s just how you like it. And if you’re still not feeling it after that? We will refund your money or apply a credit to your account. Because at MaidForYou, your trust means the world to us, and we’re here to earn it every step of the way.

Unhappy with Your Clean? We Double Down on Making It Right

Choosing the right cleaning service is about more than just finding someone to tidy up. it’s about finding a partner you can trust with the sanctity of your home. At MaidForYou, we don’t just talk the talk; we walk the walk by putting our money where our mouth is. Our 200% Satisfaction Guarantee isn’t just a promise; it’s a testament to our unwavering confidence in our team’s ability to deliver exceptional results every single time. If for any reason you’re unhappy with the work completed, or our cleaning team has missed a spot, tell us within 48 hours and we will come back to re-clean the areas in question free of charge. If you are still unhappy after the re-clean, we will refund your money or apply a credit to your account.

The 200% Satisfaction Guarantee, in full

Here is exactly how the guarantee works, in plain terms. If anything below is unclear, call us on 1300 138 892 and we will walk you through it.

What it covers

The 200% Satisfaction Guarantee applies to every service we offer: general cleaning, regular cleaning, deep cleaning, end of lease cleaning, carpet cleaning, oven cleaning, office cleaning, NDIS cleaning and post-construction cleaning.

End of lease cleans are covered by the same guarantee. For those bookings we call it our bond-back guarantee, but the protection is identical.

How it works

Step one. Tell us within 48 hours of your clean. We will come back and re-clean the areas in question free of charge.

Step two. If you are still not satisfied after the re-clean, we will refund your money for that booking. If you would prefer a credit applied to your account instead, we can do that.

How to make a claim

Email info@maidforyou.com.au, call 1300 138 892, or reach us through any of our contact channels. Tell us which areas were missed. Photos help us brief the team but are not required.

Timeframes

Tell us: within 48 hours of the completed clean
Re-clean: we return within 72 hours of being notified
Refund: processed within 3 to 5 business days to your nominated account
End of lease: requests must reach us within 7 days of the completed clean

What the guarantee does not cover

The guarantee relates to the booking we cleaned. It does not extend to previous or future bookings.

Damage. Accidental damage is handled separately under our $20M public liability insurance, not under this guarantee. Send us photos and an explanation and we will investigate.
Jobs we could not complete. If we cannot access the property, or there is no power or water, or conditions on site fall outside the scope of the service booked, the guarantee does not apply.
Work outside the booked scope. Add-ons that were not booked, such as oven, carpet, wall or interior window cleaning, are not covered by a claim on the standard service.
Jobs ended under our fair go policy. Where a cleaning team ends a job because they feel unsafe or are treated disrespectfully, the booking is treated as completed and no refund is payable.

Our fair go policy

We ask customers to respect our fair go policy, which protects both our teams and our customers. It sets out the conduct we expect, and what our teams may do if they feel unsafe.

200%

Satisfaction Guarantee

200% Satisfaction Guarantee

Fed up with cookie-cutter cleaning services that promise the moon but deliver less-than-stellar results? It’s time for a change. Switch to a service that understands your unique needs and exceeds them every single time.

Say goodbye to the days of unsatisfactory cleans and hello to a home that gleams with MaidForYou’s touch. Our pledge to you is a home so impeccably clean that it redefines your expectations, backed by our 200% Satisfaction Guarantee. With us, the only thing you’re saying goodbye to is inconsistency and, of course, the dust.

So, why not give us a shot? Let’s make your home the kind of clean that has you kicking off your shoes and relaxing, worry-free.